I have just had the most pleasant experience!I have a bike that needed some adjustment. So I took it into Trek, as they are conveniently located and parking is easy. I was met by a very friendly young man named Daniel. He greeted me with a big smile and addressed me as sir (my dad is sir but I appreciate the professionalism and kind manner). I explained to him my needs and he took care of it in minutes. And if all this wasn't enough, he refused to charge me! I insisted but he just wouldn't take any money. Unfortunately these days good 'ol fashioned customer service and a neighborly attitude isn't as common. But at Trek Bicycle Ipswich, it is alive and well! I highly recommend Trek Bicycle Ipswich for all your bicycling needs. (their bicycle servicing is also half what I paid at a Indooroopilly bicycle shop!)
Went in to purchase my first road-bike and left with a ride tailored to my build and fine-tuned, which was good to go! Delivered best value for product and had invaluable assistance from the staff with decking me out with a bike ready to hit the roads.
Fantastic people/shop. From helping me choose the bike, to an impromptu service! Thank you very much.
Brought my bike in for a service and some advice. The staff were extremely knowledgeable and friendly. I will be back for sure and would recommend to anyone.
Really helpful staff. They were super busy and I'd driven down from Brisbane to get some BB90 oversize bearings as they were the only store to have them in stock (what gives Trek??). Even with what they had on their plate in the workshop when I asked if they could install them as I was in a bind they shuffled things about to accommodate so I could ride the next day which I really appreciate. Big thanks to Anthony and Dan!!
Trek Bicycle Ipswich is an Australian Bicycle Store based in Brisbane, Queensland. Trek Bicycle Ipswich is located at 76 Brisbane Rd, East Ipswich QLD 4305, Australia.
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