Long long wait. Understaffed.
I thought I'd let this one go but after I read other reviews i just dont understand why Henry is allowed to still work there and treat customers in such an unfriendly manner.My grand mum is coming from overseas in April and I needed medical insurance for her visa. The agency who is doing the paperwork clearly told me that it needed to start from April too, however Henry insisted it had to start from the day i purchased it (January) and would not give me another choice, not to mention he is full of attitude and tough. After buying this insurance and not feeling too well treated by the Medibank customer service staff, I went back home only to get this paperwork rejected because of the commencing date not being April. I called Henry again and he insisted it should be this way. I called medicare directly, only to be put through to 6 different people all claiming "this was not their department and they would transfer me to someone else". When i got to the 6th person i refused to be transferred one more time and when she tried to help, it turned out i was not an authorized person to make changes and my Grand mum (who is overseas and doesn't speak English) was the one who apparently had to call Medibank to make the changes. This was an absolute nightmare. I had no choice but to take a cab and go directly to Medibank Indooropilly and luckily the super friendly staff Swami and Alex helped me out solving this issue which Henry could have easily done but refused to. So i went to check Google reviews and turns out everyone else comments negatively about Henry with a 2.2 star overall review. Something really needs to be done. An apology is not enough when people's insurances and visas are not something you can stuff around with.
I understand how most people seem to dislike the Chinese staff "Henry", my first few experience with him was not pleasant as well, but after a couple more times he seemed to be more patient and friendly, considering you guys have so much Chinese customers it would be lovely to add a few more Chinese speaking staff. And this place is always understaffed anyway
The stuff whose name is Henry, his attitude is very very awful. Never greeting, never explain anything, never smile and never answer my question!! And he ruined my whole day.
I recently filed an emergency department claim IN STORE, but after 2 weeks they told me that they have never registered any claim under my name What a shame.Update: The other staff called their headquarters and have my case sorted out. 2 stars.
Medibank - Brisbane is an Australian Insurance Agency based in Brisbane, Queensland. Medibank - Brisbane is located at 79 Adelaide St, Brisbane City QLD 4000, Australia.
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